Salesforce Service Cloud


The world of customer service has become more complex than ever, and relies heavily on digital process to meet the demands of today's impatient, sophisticated consumers.

The minute a company can't provide answers, information, or a rapid resolution to a problem in real-time, they risk losing that customer, who can very easily take their business to a competitor who meets their needs in real-time.

Salesforce Service Cloud provides automated service processes, streamlined workflows and intuitive capabilities for helping customers and subscribers find key articles, topics and experts that answer their questions and resolve their issues.

With Salesforce Service Cloud, agent productivity soars, cases are resolved faster, and customer service is smarter and more personalized. Salesforce Service Cloud also integrates with Salesforce Communities, which provides shared space to connect, improve experience and increase engagement, further enhancing service, and accelerating sales.

CloudPrism has delivered many Salesforce Service Cloud solutions for customer-centric businesses.

  • Assignment Rules & Escalation Rules
  • Workflow & Approval Automation
  • SLA Management
  • Ticket Collaboration
  • Email to Case
  • Knowledge Base
  • Support and Partner Communities 
  • Connect Resellers, Distributors & Partners
  • JIRA Integration
  • …and much more

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Customers Testimonials

The team at CloudPrism are our Bay Area Salesforce experts.  We had a large project that needed technical guidance, and they came in, ramped up, and drove the design through completion.  Their team is very good, and helped economize the project, and their role in it.

Marc Sacoolas
Director IT Strategy at Pulse Secure